TriageAsk the questions that change the response
Capture the problem, active damage, shutoff status, property type, access, and location using company-approved language.
- 01 / Emergency signal detection
- 01 / Service-area validation
- 01 / Property and issue details
- 01 / Human escalation
RecoveryOpen a second path after a missed call
A compliant text-back can confirm the business received the call and ask whether the customer still needs help.
- 02 / Quiet hours
- 02 / STOP/HELP handling
- 02 / Team notifications
- 02 / Duplicate prevention
Follow-upStay organized after the first conversation
Estimate requests, unscheduled leads, completed jobs, and past customers follow distinct next-step sequences.
- 03 / Estimate follow-up
- 03 / Unbooked lead nurture
- 03 / Review requests
- 03 / Reactivation campaigns